Director - VIP Client Services

 

Contract / Remote

Summary

This is a new executive-level position for a motivated professional with experience leading VIP customer programs in technology domains. You will be responsible for building GridModal’s VIP Client Services program from the ground up. The VIP Client Services program will manage some of our most valuable client relationships and offer a truly bespoke experience.  You will be responsible for building and leading the program to help achieve ambitious growth targets across our private/dedicated ICT and smart infrastructure technology offerings. You will report directly to GridModal senior management and oversee a sizable budget and extensive business resources.

Duties

  • Design and implement a VIP Client Services program in accordance with GridModal business objectives

  • Identify and hire team members based on your program requirements

  • Build relationships with VIP clients to better understand their needs and meet their expectations

  • Support GridModal program managers and global business development efforts

Qualifications

  • A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele

  • A total self-starter able to set the standard by their own professionalism and attitude

  • Leader with the ability to direct, inspire and motivate a team to reach performance goals

  • Strong experience dealing with VIP clientele and managing team members

  • Experience in one or more smart infrastructure domains (ICT, power, security) with an emphasis on connectivity services

  • International business experience preferred

Benefits

  • Flexible working hours and ability to work remotely

  • Highly competitive international salary

  • Performance Bonuses

  • Technical and advanced training opportunities (as needed)