Privacy Policy
Privacy notice
GridModal is committed to protecting your privacy and keeping the personal information provided to us confidential. This Privacy Policy explains how we collect and use your personal information.
Who we are
GridModal S.P.V. is an investment entity under Pinnacle Holding B.V., a registered financial holdings company (Kvk 59305789).
What information do we collect?
We collect personal information to offer and provide you with our services and products. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual.
When you contact us, by completing a website form, phoning us or emailing us:
When you complete a website form, phone us or contact us by email with general queries, we will collect the following information from you: your name, company name, email address, phone number, country and any other details you provide to us. We collect this information in order to provide the customer service you have asked us to. This could be when you ask us to provide more information about our products, or explain how our products work.
In handling your personal information in this way, we rely on our legitimate interest to promote GridModal and be able to respond to your queries. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
If you are contacting us because you are a customer and support services are included in your contract with us, then we need to use your personal information in this way to complete the contract in place between us.
When you have expressed an interest in GridModal:
This section applies if you have chosen to receive marketing communications from us, or have previously expressed an interest in GridModal and not opted out. We will handle your personal information (such as your name, email address, postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
We rely on our legitimate interest to promote the success of GridModal to handle your personal information in this way. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time be contacting us directly or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
Technical information and analytics:
Information we collect about you:
When you visit our site we will automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and variation, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
Information about your visit, including the full Uniform Resources Locators, clickstream to, through and from our site (including date and time), page response rimes, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.
Information we receive from other sources:
We may also receive general aggregated anonymous information about you from third party advertising networks, analytics providers, hosting providers and search information providers. We may combine the information you provide to us with information we collect about you.
Cookies:
Our website also collects non-personal information during your visit to our website through the use of cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
Cookies are small text files that are placed onto the device you are using to access our website. Cookies are used to collect information about your usage on our website.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can control your acceptance of cookies by modifying your preference on your internet browser. Some features of our website may not be accessible if you disable all cookies.
How do we use your information?
We may use the information that you or a third party provide for our legitimate business interests including the following:
to provide the products and services that you request;
to establish and maintain communications with you;
to tell you about related products and offers;
to notify you of events or changes to our services; and
to improve or modify our website and identify usage trends.
Google Analytics is in use to collect information about how visitors use this site. This provides us with important information that can enable the site to work better. We do not link this information to your name or address.
How long do we retain your data for?
We will retain your personal information for the period necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or accounting requirements. To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other mean, and the applicable legal requirements.
In some circumstances we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Disclosure
We share your data with the businesses that provide related services to us, such as our customer relationship management systems, and website hosting. We only share the types of data that those businesses need in order to provide us with those services and we make sure our data sharing is governed by a contract that controls what those businesses can do with that data.
We may also share your information for legal or regulatory purposes. In addition, in the event that we sell any business or assets, we may be required to disclose your information to the prospective seller or buyer. The third parties to whom we may disclose your information are obligated to comply with laws and regulations to keep your information confidential and secure. If they would like to use your information for any other purpose, they must notify you and obtain your consent.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Websites that we link to
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. Our site connects you to different websites. If you follow a link to any of these websites or use our services, please not that you have left our site and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check their policies before your submit any personal information to these websites.
Changes to this privacy notice
This privacy notice was last updated on 12 July 2021. We may change our Privacy Policy from time to time. We will notify you of any amendments or modifications to our Privacy Policy by posting the revised policy on our Website. Your continued use of our Website or Services following the posting of the revised Privacy Policy will constitute acceptance of our terms. You should check this policy occasionally to ensure you are aware of the most recent version.